Let shoppers try it on before they buy.

Subscription credits reset at the start of each billing period — unused credits do not roll over. Credit Pack credits are different: once purchased, they never expire, even if you cancel your subscription. Most merchants subscribe for baseline volume and top up with packs during busy launch weeks.

You do. Any output derived from your own product images is yours to use, license, and publish — subject to the underlying third-party rights of any people or branded items captured in your source photos. We do not claim any ownership stake in your renders, and we do not reuse them in any marketing of our own without explicit permission.

No. Customer photos uploaded via the Try-On widget are stored in a private Cloudflare R2 bucket, accessed only through 1-hour signed URLs, and automatically purged within 24 hours. They are never shared with our AI providers for training, and EXIF/GPS metadata is stripped on upload. We also honor Shopify's GDPR webhooks — customers/data_request, customers/redact, shop/redact — out of the box.

Yes. Publisher connects to Instagram, Facebook, and Pinterest via official OAuth flows. Tokens are AES-256-GCM encrypted at rest, scoped to the minimum permissions needed, and revocable at any time from inside PopSmart AI Virtual Try On or from the platform's native app settings. See /data-deletion for details on how we handle revocation and account removal.

Clothing return rates on Shopify are typically 20–40% — mostly because shoppers can't tell how something will look on them. Merchants using the Virtual Try-On widget consistently see lower clothing return rates because shoppers get a realistic preview before buying. Actual impact varies by category, sizing accuracy, and how prominently you surface the widget on the PDP.

Annual plans are billed once upfront at a 20% discount compared to monthly. To keep your cap predictable, annual plan credits are granted on a 30-day drip schedule rather than as one giant lump sum — so your monthly cap still resets predictably, you just lock the lower price for the year.

Subscribe when volume is predictable — for example, you run a fashion store with a steady stream of new SKUs. Buy Credit Packs when usage is seasonal, campaign-driven, or bursty. Packs never expire, so they work well as a buffer for launch weeks, holiday campaigns, or one-time catalog refreshes.

Yes. The Virtual Try-On widget ships as a Theme App Extension, which means it's a block you add from the Shopify theme editor — no Liquid edits, no theme code changes, no risk of breaking an existing theme on update. It works on every theme that supports app blocks (all Online Store 2.0 themes).

Render times depend on resolution. 512px previews complete in ~3 seconds, 1K in ~8 seconds, 2K in ~12 seconds, and 4K in ~15 seconds. Most merchants preview at 512 or 1K to iterate quickly, then only spend credits on 4K for the final hero shot or print-ready asset.